When will my order ship?

We ship orders received before 6PM ET Monday through Friday on the same day. If any of these days fall on a holiday, your order will be shipped on the next business day. Holidays include, but are not limited to, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, or New Year's Eve.

How long does delivery take?

About 7-15 business days.We have carefully chosen our shipping partners, including UPS, FedEx, and US Postal Service, to ensure your order arrives quickly, safely, and at a reasonable cost. Our team selects the best carrier for your specific order to meet your shipping needs.

I ordered more than one wig. Will they all be delivered at the same time?

We try to make sure all your wigs reach you at the same time. Sometimes our wigs are not always sent together since different shipping options can be used.  Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

Notes:

  • If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
  • If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.